How can we help?
Short guides for everything in Mainti. Can't find it? Email romywelchh1@gmail.com and a person will reply.
Getting started
What should I set up first?
Add your services, set your hours, then open the Website tab and pick a look. The checklist on your Bookings tab walks you through the rest.
Where's my booking link?
Your website is getmainti.com/your-name and your booking page is getmainti.com/book/your-name. Both are at the top of your dashboard, and in Settings under Share.
How do I make a test booking?
Open your booking page in a private window and book like a client. Then cancel it from the Bookings tab.
Your website
How do I change colours and fonts?
Website tab → Design. Pick a preset or set your own colours, choose heading and text fonts, button shapes and a layout. Press Save to publish.
How do I change the style of my site?
Website tab → Style. Start from one of five looks, then choose your menu style, price list, photo shapes, section backgrounds, dividers, team and review layouts, footer and more.
How do I add my policies?
Settings → Your policies. Start from a template or write your own, and tick "Clients must accept this before booking" for the ones that matter. They appear on your booking page and website.
How do I add photos?
Website tab → Words for your main and about photos, Photos for your gallery. Photos are resized and any hidden location data is removed.
Can I hide my website and just use the booking page?
Yes. Untick "Show my website" at the top of the Website tab. Your address then opens your booking page instead.
Payments
How do I take deposits?
Settings → Payments to connect Stripe, then set a deposit on each service. Clients pay when they book and the money goes straight to your Stripe account.
Who pays a deposit?
Settings → Who pays a deposit: everyone, only new clients, or only clients who have missed before. Mark a client "Must pay in full upfront" from their record.
How do no-show fees work?
Set your fee in Settings. When a booking is marked as a no-show, press Charge and the client is emailed a secure payment link.
Selling
How do I sell products?
Sell tab → Your shop. Add products with a price and stock, choose collection or delivery, and open your shop. Share the shop link anywhere.
How do memberships work?
Sell tab → Memberships. Create a plan, like 2 sessions a month for £60. Members pay monthly through Stripe, get a code by email and use it when booking. They can cancel from the link in their email.
Gift cards, passes and codes?
All in the Sell tab. Clients enter any of them in the same code box when booking.
Classes and team
How do I run a group class?
Edit a service and set Spaces per session above 1. Add a weekly timetable if it runs at fixed times.
How do I add my team?
Team tab → add a person, choose the services they do, then set their hours in the Hours tab. Each person gets their own booking link on Studio and Pro.
Marketing
How do I get reviews?
Mark bookings as Done and clients are emailed a short review request. Choose which reviews appear on your website in the Marketing tab.
Who gets my email campaigns?
Only clients who ticked "send me offers" when booking. Every email has an unsubscribe link.